Last Updated: October 2025
We understand that plans can change. This Cancellation Policy outlines how you can cancel an order, the conditions under which cancellations are accepted, and how refunds are processed. Our goal is to make the process fair, transparent, and simple for our customers.
1. Order Cancellation Window
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You can cancel your order before it has been shipped or processed.
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Once an order is dispatched, it cannot be canceled but may still be eligible for return as per our [Return & Refund Policy].
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To request a cancellation, please contact our customer support team as soon as possible after placing the order.
2. How to Request a Cancellation
To cancel your order, please contact us through one of the following:
📧 Email: support@hprintup.site
📞 India: +91 85623 41258
📞 UK: +44 98657 68530
When requesting a cancellation, please provide:
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Your order number
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The registered email address or phone number used at checkout
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The reason for cancellation (optional)
Our team will confirm your request and inform you of the status within 24–48 hours.
3. Refund for Canceled Orders
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If your order is canceled before shipment, you’ll receive a full refund to your original payment method.
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Refunds are typically processed within 7–10 business days after confirmation.
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If your order has already been shipped, you may initiate a return after delivery under the Return & Refund Policy.
4. Cancellations by Us
In rare cases, we may need to cancel an order due to:
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Product unavailability or stock issues
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Payment verification failure
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Invalid or incomplete shipping information
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Technical or pricing errors
If this happens, you’ll be notified immediately, and a full refund will be issued within 7–10 business days.
5. Non-Cancellable Items
Certain products may not be eligible for cancellation once confirmed. This includes:
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Custom-packed or special-order items
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Clearance sale or promotional items
If a product falls under this category, it will be clearly mentioned on the product page before checkout.
6. Need Help?
Our customer care team is always happy to assist with cancellations, refunds, or any order-related queries.
📧 Email: support@hprintup.site | info@hprintup.site
📞 India: +91 85623 41258
📞 UK: +44 98657 68530
📍 Address: New Ashok Nagar, Delhi – 110096, India
🌐 Website: https://hprintup.site/