Last Updated: October 2025
We want you to shop with complete confidence. Every product we offer is tested for quality and performance — but if something doesn’t meet your expectations, we’re here to help.
This Return & Refund Policy outlines your rights and our responsibilities so you always know what to expect when shopping with us.
1. Eligibility for Returns
We accept returns for eligible items under the following conditions:
-
The product is defective, damaged, or incorrect upon delivery.
-
The item is unused, unopened, and in its original packaging.
-
The return request is made within 7 days of delivery.
Items that have been partially used, altered, or refilled are not eligible for return unless proven to be faulty on arrival.
2. Return Process
To initiate a return:
-
Contact us at support@hprintup.site within 7 days of receiving your order.
-
Provide your order number, product details, and reason for return.
-
Our team will review your request and guide you through the return or replacement process.
Please do not send any items back without prior authorization, as unapproved returns may not be accepted.
3. Refund Options
Once your return is approved and the product is received in good condition, you may choose one of the following options:
-
Full refund to your original payment method.
-
Store credit for future purchases.
-
Replacement of the same or equivalent item.
Refunds are typically processed within 7–10 business days after inspection and approval.
4. Non-Returnable Items
Certain items are not eligible for return, including:
-
Products that have been opened, used, or refilled.
-
Custom orders or special promotional items.
-
Products returned without original packaging or proof of purchase.
We recommend carefully checking your order before opening the package.
5. Damaged or Defective Products
If your item arrives damaged or defective:
-
Take clear photos of the packaging and product.
-
Email them to support@hprintup.site within 48 hours of delivery.
We’ll arrange a replacement or refund as quickly as possible — at no extra cost to you.
6. Cancellations
Orders can be canceled before dispatch only. Once shipped, the order cannot be canceled but may be eligible for return under the conditions mentioned above.
7. Shipping Costs
-
If the return is due to our error (e.g., defective or incorrect product), we will cover the return shipping cost.
-
If the return is due to customer preference (e.g., wrong product ordered), shipping costs will be borne by the customer.
8. Contact Us
We’re always here to help.
If you have questions about returns, replacements, or refunds, please reach out:
📧 Email: support@hprintup.site | info@hprintup.site
📞 India: +91 85623 41258
📞 UK: +44 98657 68530
📍 Address: New Ashok Nagar, Delhi – 110096, India