Last Updated: October 2025
We believe in delivering products that meet your expectations — in both quality and performance. Every remanufactured ink cartridge we sell is carefully tested and packaged to ensure consistent results and customer satisfaction.
This Satisfaction Policy outlines our commitment to quality and how we handle any concerns regarding your purchase.
1. Our Commitment
Your satisfaction matters to us. We aim to provide:
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Reliable, high-quality remanufactured ink cartridges.
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Prompt and professional customer support.
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Fair resolutions for any product issues.
Our goal is to make your shopping experience simple, transparent, and worry-free.
2. Product Quality Assurance
Before dispatch, every cartridge undergoes:
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Quality inspection for printing performance.
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Compatibility checks with supported printers.
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Secure, eco-friendly packaging to prevent damage during transit.
If a product does not perform as described, we’ll work with you to identify the cause and offer an appropriate solution.
3. If You’re Not Fully Satisfied
If you experience any issues with your purchase, please contact our support team within 7 days of delivery.
We’ll assess your concern and may offer:
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Replacement of the same or equivalent product.
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Store credit for future purchases.
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Refund as per our Return & Refund Policy (if applicable).
To help us resolve your issue quickly, please provide:
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Your order number
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A brief description of the issue
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Photos (if applicable)
4. Situations Covered
Our satisfaction policy covers:
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Items damaged during shipping.
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Products not functioning as expected.
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Wrong or incomplete item received.
It does not cover:
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Products that have been refilled, altered, or used with third-party inks.
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Issues caused by incorrect installation or misuse.
5. Resolution Timeframe
Once we receive your complaint or return request, our team will review it within 2–3 business days.
Approved cases are typically resolved within 7–10 business days through a replacement, refund, or store credit — depending on the situation.
6. Customer Support
We’re always here to help. If you have questions, feedback, or issues with your order, please reach out to us:
📧 Email: support@hprintup.site | info@hprintup.site
📞 India: +91 85623 41258
📞 UK: +44 98657 68530
📍 Address: New Ashok Nagar, Delhi – 110096, India
🌐 Website: https://hprintup.site/