Warranty Policy

Last Updated: October 2025

We take pride in the quality and reliability of every remanufactured ink cartridge we sell. This Warranty Policy explains the coverage, duration, and process for claiming warranty support in case of any product issues.

Our goal is to give you peace of mind with every purchase — backed by responsible service and transparent terms.

1. Warranty Coverage

Our products come with a standard replacement warranty that covers:

  • Manufacturing defects

  • Printing performance issues (such as poor ink flow or cartridge detection errors)

  • Damage during transit

This warranty ensures that your product performs as intended when used under normal printing conditions.

2. Warranty Duration

All products are covered by a 90-day limited warranty starting from the date of delivery.
During this period, if you face any performance-related issue, our support team will assist with a replacement, repair, or refund, as per the situation.

3. What the Warranty Does Not Cover

To maintain fairness and compliance, this warranty does not apply to:

  • Products damaged due to incorrect installation or mishandling

  • Cartridges that have been tampered with, refilled, or altered

  • Printer errors caused by firmware updates not related to the cartridge

  • Normal ink depletion through regular use

4. How to Claim Warranty

If you believe your product is eligible for warranty support, please contact us within the warranty period.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Photographs or videos showing the problem (if possible)

You can reach us via:
📧 Email: support@hprintup.site | info@hprintup.site
📞 India: +91 85623 41258
📞 UK: +44 98657 68530

Our team will review your claim within 2–3 business days and guide you through the next steps.

5. Resolution Options

Depending on the issue and product status, we may offer:

  • Replacement of the same or equivalent cartridge

  • Store credit for future purchases

  • Refund as per our Return & Refund Policy

We strive to resolve all valid warranty claims within 7–10 business days.

6. Important Notes

  • Warranty is non-transferable and applies only to the original purchaser.

  • Proof of purchase is required for all warranty claims.

  • The warranty applies only to cartridges purchased through our official website: https://hprintup.site/

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